Q:Google's biggest problem today? A:Non-existent Customer Service
Despite the recent unveiling of the new iPad mini , I would maintain that Google's Nexus 7 tablet represents superior value for money. Granted it weighs a little more and lacks a front camera, but it's over £100 cheaper and that includes a quad-core processor! But there lies a fatal flaw. While the likes of Apple and Amazon have customer service down to a fine art, Google appears to be living on another planet. Imagine an Amazon order that arrived broken, faulty or late. In almost every case, they would immediately despatch a replacement or issue a refund. Problem solved. My recent experience with Google has taken over a month to reach a similar conclusion. Part 1: The Order* I placed an order for a Google Nexus 7 Tablet on the 18th of September. Money was taken from my account and my tablet dispatched with an accompanying TNT tracking number. Unfortunately, this tracking number was invalid. After several days I phoned Google ...